Policies, Returns and Shipping.

WHAT WE STAND FOR

Our goal and purpose is always to produce high quality pieces that can stand the test of time and become treasured staples for our customers. Every piece goes through multiple steps before it is shipped to you. 

We have a commitment to ethical production. Our products are made by hand, in the USA by skilled artisans. Zero labor is outsourced to mass production or factories. 

SHIPPING AND TURNAROUND TIMES

You can expect your order to ship in 1-3 business days.

You can expect to pick up your farm fresh order within 24 hours (weather dependent)

farm fresh products are not available for shipping

PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN MARKED DELIVERED TO THE ENTERED LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
WE CANNOT BE HELD RESPONSIBLE FOR AN INCORRECT ADDRESS BEING ENTERED. 
WLG IS NOT RESPONSIBLE TO ANY USPS SHIPPING DELAYS. PLEASE EXPECT SHIPPING DELAYS DURING THE COVID19 SITUATION.

INTERNATIONAL SHIPPING
Complimentary shipping does not apply to international orders.
All international orders regardless of country: Your purchase & shipping does not include customs, tariffs or any other additional fees. Those remain the responsibility of the customer. While it is our goal to get your purchase shipped within 15 business days it may not always be possible with International orders.

RETURNS AND EXCHANGES

We accept approved returns, of unused, unwashed, unaltered, undamaged, or defective merchandise purchased online that shipped to a U.S. address for a store credit (WLG E-Gift Card) within 10 days from the date your order shipped.  
Please reach out via email to hello@withlavenderandgrace.com, and explain the reason for the return. 
Customer is fully responsible for return shipping charges unless a shipping mistake has been made on our end.
Shipping for the initial order will be deducted from the gift card issued.

Understand that certain screens may alter a color of our styles. We show each product with varying coordinating styles, in every effort to show how our styles pair and look together. Additionally, we have created a "recommended pairings" section under each listing.

Due to the fact that colors may appear different on varying screens, we encourage you to base your pairings on our recommendations.

SALE AND CLEARANCE PRODUCTS ARE NOT ELIGIBLE FOR EXCHANGES OR STORE CREDIT.

 CHANGES

We cannot charge you for anything you have not purchased, nor can we change your order.

Orders CANNOT be changed, modified, or canceled after checkout.

COUPON CODES

Only one coupon code can be used per order. Coupon code discounts cannot be applied after an order was placed. Please remember to enter the code at checkout.

Should you return an item purchased with a coupon code and receive a store credit gift card, that coupon code can only be used if the code is still valid.

If the promotion or coupon code is no longer valid, we cannot honor the code.

CONTACT

Please feel free to email at hello@withlavenderandgrace.com. Direct and Private Messages on social media are not an appropriate way to contact. Understand that I am flooded with a tremendous amount of spam messages and there is no way to sort or filter social media messages. Email is always best.

Friendly reminder that I am a small business. Please allow for grace re. email response times. Have a question? There's a good chance you can find the answer on the FAQ page.

I pour my heart into WLG and creating products that are not only beautiful, but meant to last, all while maintaining a commitment to ethical production. I do not outsource production overseas or to factories. I do not use 'bots or overseas customer service reps. When you send an email, you speak directly with us. WLG was founded with a commitment to filling homes and the community we have created with GRACE and peace.

That being said, abusive and slanderous behavior will not be tolerated and WLG reserves the right to refuse orders from customers demonstrating such behavior. A failure to abide by our policies will result in a refusal to accept orders from such customers.

WHOLESALE

Our business and pricing is based off of a direct to consumer model. It is for this reason that we no longer offer wholesale orders.